Service Policy
KSUN's Warranty Policy are provided by Nanjing KingSun Solar Technology Co., Ltd. (“KSUN”) and cover defects in workmanship and materials. KSUN offers to our customers the following limited
warranty, the Solar Panel / Module, Inverter device, Solar Power System ( not include Storage Battery) and its components mentioned in User's Manual shall be provided with 18 months' warranty for
normal use (man-made malfunctions excepted) starting from the date of shipment from KSUN's factory. In certain places where local laws have special provisions for the term of warranty, the foregoing
term shall not be applicable. This warranty offers special legal rights. You are entitled to other rights pursuant to local laws. The Buyer/Customer is responsible for certain service and maintenance
expenses. Please contact KSUN Customer Service for further details on specific products.
The following situation is not covered by the warranty:
* Finished goods lost or serial number manipulated;
* Loss or damage due to force majeure or external reasons;
* Misuse, accident, negligence, unauthorized alteration or repair;
* overuse;
* Violation of operation stipulations.
KSUN Solar can provide custom or OEM service with the latest solar technologies to our clients. With our in house R&D team and management team for over 10 years' experience in solar industry, we
are capable of making custom solar panel in a variety of size, shapes and outputs according to customer's specific requirements, and provide solar technical support starting from our client's initial
produce development stage.